Return & Exchange Policy
At Xeebill, customer satisfaction is our priority. We strive to provide high-quality Tote Bags, Chadars, and Perfumes. If you are not completely satisfied with your purchase, please review our return and exchange policy below.
Eligibility for Returns & Exchanges
You may request a return or exchange if:
- The item received is damaged, defective, or incorrect.
- The request is made within 7 days of receiving the order.
- The product is unused, unwashed, and in its original packaging with tags intact.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Used or damaged products after delivery.
- Opened or used perfumes.
- Products purchased on sale or clearance.
- Items without original packaging or tags.
Return Process
To initiate a return or exchange:
- Contact our customer support team with your order number and issue details.
- Share clear images of the product if it is damaged or incorrect.
- Once approved, our team will guide you through the return process.
Exchange Policy
- Exchanges are subject to product availability.
- If the requested item is unavailable, store credit or a refund may be offered.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery so we can resolve the issue promptly.